INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. We manufacture our surgical, dental, and orthopedic instruments in our own facility in Sialkot, Pakistan, so the products you receive match the photos on our website. For custom or OEM orders with your branding, production follows the approved sample and quotation.
Where can I view my sales receipt?
Your sales receipt is emailed to you right after checkout, and you can also find it in your account under My Account > Orders. For bulk or OEM orders, we issue a formal proforma invoice and quotation — request one at info@vinjalstar.com.
How can I return an item?
If an instrument arrives damaged or does not match your order, contact us within 14 days at info@vinjalstar.com with your order number and photos of the item. We will arrange a replacement or refund. Custom and OEM orders are inspected before dispatch; claims are handled case by case.
Will you restock items indicated as “out of stock?”
Yes. As a manufacturer, we produce instruments in batches. If an item shows out of stock, contact us with the quantity you need and we will confirm a production and delivery timeline for you.
Where can I ship my order?
We ship worldwide from Sialkot, Pakistan via DHL, FedEx, and other international couriers. Shipping cost and delivery time depend on the order size and destination. US orders above $300 qualify for free delivery.
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